Service Overview
Kibin is a platform where students get editing help from
freelancers in case of problems with papers. As it claims,
their purpose is to lend a helping hand, give feedback on
a written academic assignment and recommend improving some
aspects.
However, the website looks strange, and the presented
information makes me doubt their honesty.
For instance, the first fact that raised my eyebrow was
the bold statement about its creation year. 2011, are you
serious? I looked through thousands of Kibin.com reviews
and found out that the oldest review was left in 2013!
But their promises about help at any time and the claim
"team members located worldwide" made me laugh. For your
information, they have only 6 freelance editors in the
team.
So, should you trust them, and is Kibin.com safe? You will
find out in this review.
Quality of Services
To test their freelance editors, I sent the first version
of my college essay, as I knew its weak points and what
should be improved. Moreover, I asked to add synonyms
because some words were often repeated, which made my
essay sound weak and boring.
However, the provided paper disappointed me greatly
because the editor had ignored my requirements and just
fixed a few punctuation errors and typos. I think he used
Grammarly to check my paper, and even didn't read it.
So, is Kibin fraud? It's up to you to judge, but this
service is a waste of money.
Prices and Deadlines
I don't like the lack of information about the paid
subscription! I tried to find it for 30 minutes, but then
I freaked out and decided to sign up. Only at this step, I
finally find out how much it cost to get access to the
Kibin essay database (check out the picture).
But as you can see below, it's possible to get it for free
by providing 10 unique assignments.
As for the editing service, customers pay for it
separately, and the price depends on the deadline and
number of words. You can upload the paper or count the
words and indicate the number to discover the cost, but I
don't recommend the first option. It seemed to have a
technical problem because the prices for my essay were the
same - $14.
So I indicated different numbers to check the prices, have
a look at the screenshots.
Guarantees
After visiting the website, the first thought that came to
my mind was, "Is Kibin.com safe?" I delved into their
Terms of Service and discovered that there was no
money-back guarantee! It's impossible to get a refund for
a subscription or low-quality editing help.
Online Reputation
Trustpilot is full of feedback from satisfied students,
and the average ratio of positive and negative reviews is
94% to 4%. Don't you find it suspicious? That's why the
Kibin.com rating is 4.7 out of 5, but I would give no more
than 3.
I decided to look through Kibin reviews on SiteJabber, but
to my surprise, it was empty! How is it possible that a
website has been working for 9 years, but no one has left
a comment on this platform?
Customer Support
Kibin reviews only praise the company and don't contain
complaints about the terrible support team. You can
contact them only via email, and it takes from several
hours to several days to get a response from the support
agents.
Conclusion
Unfortunately, my Kibin review turned out to be negative.
Having placed an order on their website, I hoped to have a
positive experience, but it didn't happen. Thus, I cannot
recommend this platform due to poor quality and tricky
conditions.